Privacy policy
Last updated: March, 2026
This Privacy Policy describes how The Jewels You Love collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.thejewelsyoulove.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
As a business established in Spain, The Jewels You Love processes personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, and email address. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, and security questions. Shopping information including the items you view, add to your cart, or add to your wishlist. Customer support information including the information you choose to include in communications with us.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services. To do this, we may use cookies, pixels and similar technologies. This usage data may include information about how you access and use our Site, device information, browser information, your IP address, and other information regarding your interaction with the Services.
Under the GDPR, we only place non-essential cookies with your prior consent. You may withdraw your consent at any time through our cookie preference settings.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify, our e-commerce platform, and our payment processors. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to process your payments, fulfill your orders, send notifications related to your account, purchases, returns and exchanges, manage your account, arrange shipping, and facilitate returns and exchanges. The legal basis for this processing is the performance of a contract with you.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. The legal basis for this processing is our legitimate interests in protecting our business and customers.
Communicating with You. We use your personal information to provide customer support and improve our Services. The legal basis for this processing is our legitimate interests in maintaining our business relationship with you.
Legal Compliance. We may process your personal information to comply with applicable legal obligations. The legal basis for this processing is compliance with a legal obligation.
Cookies
Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, to remember your actions and preferences, and to run analytics and better understand user interaction with the Services.
For specific information about the cookies used by Shopify, see https://www.shopify.com/legal/cookies.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
With vendors or other third parties who perform services on our behalf, such as payment processing, shipping, data analytics, and customer support. With Shopify, to support our store and services. When you direct or consent to our disclosure of certain information to third parties, such as to ship your products. To comply with any applicable legal obligations, including to respond to lawful requests from public authorities. In connection with a business transaction such as a merger or acquisition.
We do not sell your personal data to third parties.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you choose to make publicly available.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.
Children's Data
The Services are not intended to be used by children under the age of 16, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights Under the GDPR
As a resident of the European Union or European Economic Area, you have the following rights in relation to your personal information:
Right to Access. You may request access to the personal information we hold about you. Right to Rectification. You may request that we correct inaccurate personal information we maintain about you. Right to Erasure. You may request that we delete personal information we hold about you, subject to certain exceptions. Right to Restriction. You may request that we restrict the processing of your personal information. Right to Data Portability. You may request a copy of your personal information in a structured, commonly used and machine-readable format. Right to Object. You may object to the processing of your personal information where we rely on legitimate interests as our legal basis. Right to Withdraw Consent. Where we rely on consent to process your personal information, you may withdraw this consent at any time. Right to Lodge a Complaint. You have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), at www.aepd.es.
To exercise any of these rights, please contact us at tatigf@thejewelsyoulove.com. We will respond to your request within one month as required under the GDPR.
International Data Transfers
We may transfer, store and process your personal information outside the European Economic Area, including in the United States, where Shopify and other service providers operate. When we transfer your personal information outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.
Complaints
If you have complaints about how we process your personal information, please contact us at tatigf@thejewelsyoulove.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
The Jewels You Love Barcelona, Spain tatigf@thejewelsyoulove.com
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